How can we help you?

Frequently Asked Questions


Uploading your artwork

  • Your image does not need to be in vector format we can print raster images as well.
  • We highly recommend uploading an image with a minimum of 1500 x 1500 Pixels and a dpi of 72 or higher as the resolution and quality of your image directly affects the print quality.
  • Any file that has been uploaded through the app will be printed "as is"
  • Be sure to remove any backgrounds you do not wish to have in the print. If you do not wish to have a background remove the background and upload an image with transparency such as .PNG file.
  • Make sure you own the rights to any uploaded artwork. 
  • We offer a Vector Service to clean up your graphics and get them ready for the best print quality. Click the link here --> Vector Service
  • Color profiles should be in sRGB format for best results

If you have any questions contact

Print methods

Printers Choice is selected by default. We will choose the recommended print method for your design and garment. You may select your print method in the web app under Print Methods after you've selected your garment for customization if the garment allows it.

DTG (Direct to Garment)

The shirt is prepped by being cleaned with a lint roller. Then placed in a pretreatment machine which sprays a bonding solution for the ink to adhere to the garment. It is then cured in an oven and pre pressed to flatten the fibers for a smooth printing surface. It is then printed with a Brother GTX Pro and placed back on the conveyor oven to cure the ink. For more information watch the following video.

*In short DTG (Direct to Garment) is good for almost every design but not every garment. The professional look of DTG makes the print look like it is part of the garment. DTG is not recommended for garments that are not 80 - 100% cotton.

DTF (Direct to Film)

Your graphic is printed on a PTU film then we cover the graphic in adhesive powder and cure the transfer in a conveyor. The graphic is then pressed to the garment, peeled, then pressed a second time to make sure it's properly cured into the fabric.

  • Please note this is NOT Vinyl. The durability is superior and the vibrancy is much stronger.

*In short DTF (Direct to Film) is great for almost every garment but not every design. It is super durable and vibrant.

DTF is not recommended for images with a lot of semi transparent designs with shadows, and blending or large solid images with no seperation or knockouts.


The image is printed all purpose transfer paper which can be applied with a heatpress on 100% polyester white garments. It can also be transfered on to hard solid substrates such as mugs, plates, tumblers and more using a sublimation oven or heat press. There is no white ink used in Sublimation printing only CMYK and should be applied to white polyester clothing or specialty sublimation products.

Backgrounds, removal, & blending

*It is always best to have your file prepared correctly before print. The quality of your graphic affects the quality of print.

  • If you are printing on a white garment, any pure white color in your artwork will not be printed because the garment you are printing on is white. We print DTG for all white 100% cotton garments always.
  • If you are printing on a black garment, any pure black color in your artwork will not be printed because the garment you are printing on is black. This applies to DTG (Direct to Garment) printing. For DTF (direct to Film) please prep the image or select our Vector Service for prep to have the best quality results. 
  • Be sure to remove any backgrounds you do not wish to have in the print. If you do not wish to have a background remove the background and upload an image with transparency in .PNG format. 

For further information or assistance contact us at

Color Accuracy & File Prepping

For 100% color accuracy you need to screen print your order in bulk. It is impossible to achieve 100% accuracy with digital printing for DTG, DTF and Sublimation.

For a bulk screen print order please email us at and we will get a quote to you as soon as possible.

Here are all the videos on how to prep your file for the most accurate color results for the Brother GTX Pro. If you require assistance send your images through our Vector Service or email us at

Drop Shipping / Automatic Fulfilment

Do you offer dropshipping?

Our web integrated app will be available for website installation in all Shopify stores very soon. Please subscribe to our email list and follow our socials to be updated as soon as it's available. We've received approval from Shopify and are testing for errors.



We will hopefully offer drop shipping integration for Etsy, WordPress, Wix, Squarespace and more in 2024.


How can I place an order?

Watch our video tutorial video in the "Select Shirt Style" section

  • Step 1 - Select Shirt Style
  • Step 2 - After selecting your garment choose the "color and size" then click "customize"
  • Step 3 - The Print Me Shirts app will load and from here you can create your own using the "Image Library" or upload your own design by clicking on "My Gallery". At any point, you can change the size and color of the garment to see how it would look on a different color. The lower left of the app shows which sides are available for print. Once you are done customizing click "Add to Cart". A pop up will ask you again how many units of the desired sizes you would like and will automatically apply bulk discounts when applicable.
  • Checkout - Once you have filled out your information and placed your order you will receive an e-mail when your order is processed and ready to be shipped or available for local pickup.

If you are having issues placing an order online or require assistance contact us at and we can create a custom order for you.

Are there any other garments I can order?

If you would like a specific garment we do not have listed send us your order requirements to and someone will get back to you with a quote as soon as possible.


You can also send us your garments for print using the BYOG (Bring Your Own Garments) option on our website.



Payment Options

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards, ShopPayGoogle Pay, & PayPal
  • Custom orders are also available.

Note that an additional exchange fee may apply if your currency is other than Canadian dollars.


Bulk Orders

  • Automatic discounts are automatically applied to your cart. 
  • 10 to 24 pieces - 10% off
  • 25 to 49 pieces - 15% off
  • 50 to 74 pieces - 20% off
  • 75 to 99 pieces - 25% off
  • 100 to 199 pieces - 30% off
  • 200+ pieces - 35% off
  • For special discounts apply the coupon code in your cart.

For custom orders.

Please include your design(s), the quantity of order, the date of delivery needed, and your contact information and we will get back to you as soon as possible with a custom quote at

Shipping & Delivery

When will my order be ready?

  • Most orders are ready within 24 - 48 hours (excluding weekends) and you will receive an e-mail confirmation when your order is ready for pickup or has been shipped.
  • If you need a rush order please email us at

*At checkout you will see an automatic estimated delivered time.

We're significantly quicker then most print shops but we do not guarantee printed and shipped in 1 - 5 business days.

Local pickup

We offer local pickup at 125 rue Turcot, Vaudreuil-Dorion, QC J7V 1G9. 

Select this option at checkout and you will receive an email with pickup instructions when your order is ready.

Free local delivery

We offer free delivery within a 7 km radius from 125 rue Turcot Vaudreuil-Dorion, QC.

Select option at checkout and you will receive an email when your order is on it's way.

Shipping time

Shipping times vary depending on location, shipping carrier, and other factors. Your shipping selection at checkout with give you an approximate delivery time to expect delivery. 

Shipping Cost

  • All orders over $100 will automatically receive free shipping in North America.
  • Shipping will automatically be calculated at checkout once you have entered your address.
  • We are a Canadian company. We are not responsible for any duties incurred at the border if you are ordering from outside Canada.
  • All rates are automatically set and calculated by Canada Post.
  • Tracking & insurance up to 100$ is included with all shipped orders from Canada Post.
  • Lost or stolen parcels need to be disputed with Canada Post we do not hold responsibility for lost or stolen packages.

My Order Has Wrinkles

Unfortunately, it is nearly impossible to ship clothing without it arriving with some wrinkles. Place your clothing in the dryer with the anti-wrinkle or delicate setting on and it should look brand new.

You can also lightly iron your garment but use parchment paper as a protective coating to not damage the design.

Rush orders

If you need an order delivered at a specific time please contact us first at and we will reply as soon as we can.

Returns & Refunds

Returns Policy

Due to the nature of this business, the product is made to order and entirely custom we do not offer refunds unless it falls into the following conditions.

  • If the product was misprinted or received the wrong item  - we offer a refund or send you a replacement.

Please note that customers are responsible for shipping costs of returned items.

For returns, please email with the subject 'Returns' and include your order number, name, and the reason for the return.

If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after.

Taking care of your garments

Care instructions

  • Never iron directly on the graphic. We recommend using parchment paper or Teflon sheets to protect the image. Otherwise use the wrinkle care setting on your dryer.
  • We recommend washing inside out with cold water. Handwash mode or delicate settings.
  • Do not use bleach
  • Air dry or use the low settings on your dryer. Tumble or delicate settings.