FAQ / Contact Us

How can we help you?

Frequently Asked Questions

Printing

Uploading your artwork

  • Your image does not need to be in vector format we can print raster images as well.
  • We highly recommend uploading an image with a minimum of 1500 x 1500 Pixels and a dpi of 72 or higher as the resolution and quality of your image directly affects the print quality.
  • Any file that has been uploaded through the app will be printed "as is"
  • Be sure to remove any backgrounds you do not wish to have in the print. If you do not wish to have a background remove the background and upload an image with transparency such as .png file.
  • Make sure you own the rights to any uploaded artwork.
  • We offer a Vector Service to clean up your graphics and get them ready for the best print quality. Click the link here --> Vector Service
  • Color profiles should be in RGB format for best results

If you have any questions contact info@printmeshirts.com

Print methods

DTG (Direct to Garment)

We pretreat the garment with a bonding solution such as Firebird Pretreat which helps the ink stick to the garment and last through the washing machine. The garment is pretreated, heat pressed to dry and cure the ink, printed on with a Brother GTX Pro, then re-pressed and cured with craft paper.

DTF / FTG (Direct to Film) - (Film to Garment)

Your graphic is printed on a PTU film with the Brother GTX Pro then we cover the graphic in adhesive powder and cure the sheet in an oven. The graphic is then pressed to the garment, peeled, then pressed a second time to make sure it's properly cured.

  • Please note this is NOT Vinyl. The durability is superior and the vibrancy is much stronger.

You may select your print method in the web app under Print Methods after you've selected your garment for customization.

Backgrounds, removal, & blending

*It is always best to have your file prepared correctly before print


If you are printing on a white garment, any pure white color in your artwork will not be printed because the garment you are printing on is white.

If you are printing on a black garment, any pure black color in your artwork will not be printed because the garment you are printing on is black.


  • Be sure to remove any backgrounds you do not wish to have in the print. If you do not wish to have a background remove the background and upload an image with transparency such as .png file. 

The GTX Pro will automatically blend your image into the shirt and remove the background of your image. For any other color garments you will need to remove the background yourself before uploading. If you don't know how to remove or prep an image we offer a Vector Service.


For further information contact us at info@printmeshirts.com

Color Accuracy & File Prepping

Here are all the videos on how to prep your file for the most accurate color results for the Brother GTX Pro

https://vimeo.com/277172205

https://vimeo.com/277173316

https://vimeo.com/277172761

Order

How can I place an order?

Watch our video tutorial video in the "Select Shirt Style" section

  • Step 1 - Select Shirt Style
  • Step 2 - After selecting your garment choose the "color and size" then click "customize"
  • Step 3 - The Print Me Shirts app will load and from here you can create your own using the "Image Library" or upload your own design by clicking on "My Gallery". At any point, you can change the size and color of the garment to see how it would look on a different color. The lower left of the app shows which sides are available for print. Once you are done customizing click "Add to Cart". A pop up will ask you again how many units of the desired sizes you would like and will automatically apply bulk discounts when applicable.
  • Checkout - Once you have filled out your information and placed your order you will receive an e-mail when your order is processed and ready to be shipped or available for local pickup.

If you are having issues placing an order online or require assistance contact us at info@printmeshirts.com and we can create a custom order for you.

Are there any other garments I can order?

Other print options are available for larger order quantities of 35 pieces or more check out our catalog. Click here ---> 2021 Catalog

For more information email us at info@printmeshirts.com

Payment

Payment Options

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards, ShopPayGoogle Pay, & PayPal
  • Custom orders are also available.

Note that an additional exchange fee may apply if your currency is other than Canadian dollars.

Discounts

Bulk Orders

  • Automatic discounts are automatically applied to your cart. Add 35 items to your cart or more to automatically save 20% off your order.
  • For special discounts apply the coupon code in your cart.

For any orders of 100 pieces or more please contact info@printmeshirts.com for special pricing.

Other print options are available for large order quantities of 35 pieces or more check out our catalog by downloading our PDF. 2021 Catalog (Click Here)

Please include your design(s), the quantity of order, the date of delivery needed, and your contact information and we will get back to you as soon as possible at info@printmeshirts.com

Shipping & Delivery

When will my order be ready?

  • Most orders are ready within 24 - 48 hours (excluding weekends) and you will receive an e-mail confirmation when your order is ready for pickup or has been shipped.
  • If you need a rush order please email us at info@printmeshirts.com

*Due to the Pandemic we cannot guarantee production & delivery times. 

Local pickup

*Local pickup is currently disabled until further notice.

We offer local pickup at 3666a Route de la Cité des Jeunes d, Vaudreuil-Dorion, QC J7V 8P2. 

Select this option at checkout and you will receive an email with pickup instructions when your order is ready.

Free local delivery

We offer free delivery within a 7 km radius in Vaudreuil-Dorion, QC & Pincourt, QC

Select option at checkout and you will receive an email when your order is on it's way.

Shipping time

  • Local orders take 1-2 business days to be delivered to you and we ship the same day the product has been printed.
  • Shipping time may vary depending on location, shipment method, and other factors. Your shipping option at checkout will automatically generate shipping time and carrier options
  • Due to the pandemic, carriers cannot guarantee shipping times.

Shipping Cost

  • All orders over $100 will automatically receive free shipping.
  • Shipping will automatically be calculated at checkout once you have entered your address.
  • We are a Canadian company. We are not responsible for any duties incurred at the border if you are ordering from outside Canada.
  • All rates are automatically set by Canada Post.

My Order Has Wrinkles

Unfortunately, it is nearly impossible to ship clothing without it arriving with some wrinkles. Place your clothing in the dryer with the anti-wrinkle setting on and it should look brand new.

You can also iron your garment but use parchment paper as a protective coating to not damage the design.

Returns & Refunds

Returns Policy

Due to the nature of this business, the product is made to order and entirely custom we do not offer refunds unless it falls into the following conditions.

  • If a product arrives damaged or was faulty upon delivery - we offer a refund or send you a replacement.
  • If the product was misprinted or received the wrong item  - we offer a refund or send you a replacement.

Please note that customers are responsible for shipping costs of returned items.

For returns, please email info@printmeshirts.com with the subject 'Returns' and include your order number, name, and the reason for the return.

If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after.

Taking care of your garments

Care instructions

  • Never iron directly on the graphic. We recommend using parchment paper or Teflon sheets to protect the image. Otherwise use the wrinkle care setting on your dryer.
  • We recommend washing inside out with cold water
  • Do not use bleach
  • Air dry or use the low settings on your dryer
  • Wash and dry everything on delicate and your garments should last you a long time. We pretreat all garments with the best products the industry offers such as Firebird DTG Pretreatment Solution. For FTG (Film to Garment) they have extra strong durability and should last even longer.